Guarantee

Our jewellery meets the requirements of the Precious Metals Act.

All Natural Diamonds used in ART'EMI Fine Jewelry creations are Kimberley Process compliant.

ART'EMI Fine Jewelry supports the Kimberley process and pays particular attention to the selection of its suppliers and thus ensures their diamond supplies.

Each ART'EMI Fine Jewelry jewel is covered by a one-year warranty upon receipt of proof of purchase. This warranty applies to all our products worldwide, regardless of where you purchased them. If your jewellery needs repair, please let us know through our stores or our customer service team and we will provide you with a complete and free repair service. This warranty is in addition to any other rights you may have on the part.

The Belgian online sales site for Art'emi jewellery guarantees that the product delivered complies with the accompanying certificate.

Each product is carefully inspected before transport. The buyer must carry out a similar inspection at the time of receipt. Complaints must be addressed in accordance with the provisions of the return conditions.

The Belgian customizable jewelry site strives to describe and present the products with the greatest accuracy. However, it is impossible to accurately reproduce the actual colour of the products on the screen, moreover the colour rendering depends on the computer equipment used by the customer, so the site cannot be held responsible for the reliability of the colours. The documents associated with the products are therefore given for information only and are not contractual. The site does not accept any claims or give any guarantee for dissatisfaction with the colour and descriptions.

The Belgian jewellery online site shall in no event be liable for any delay in the execution of an Order or for any failure to execute an order if the delay or failure to execute is due to a technical or other cause beyond its control. In this case, the site is entitled to delay within the limits of what is reasonable and necessary the transport and delivery or simply to cancel any Order.

No claim can be sent and no guarantee is granted beyond the period stipulated in the return conditions. The above warranties are limited and replace all other warranties, whether express or implied.

If your Art'emi Fine Jewelry jewellery is no longer under warranty

We can repair your silver or gold jewellery for a fee - please contact our customer service team. Our repair department will give you a quote.

We will only carry out the distribution of your jewellery after the acceptance of the quotation and the receipt of your payment.

All transport costs remain at your expense.