Deliveries and returns

Our jewelry is delivered in Belgium trough BPOST, which offers a tracking system of your shipment. At the time of your shipment, the number of your package will be immediately communicated to you. This number will allow you to track on-line your parcel trough BPOST website: http://track.bpost.be/etr/light/showSearchPage.do

For other EU countries the shipment will be done through FEDEX or by conventional mail with a tracking number.

FEDEX offers you a tracking system for your package. At the time of your shipment, your package number will be immediately communicated to you. This number will allow you to track on-line your parcel trough the FEDEX website: https://www.fedex.com/fedextrack/?cntry_code=us&tab=1&tracknums=&clienttype=wtrk

Also the BPOST provides traceability of your shipment. At the time of the shipment, the number of your parcel will be provided to you. It will allow you to track your package online at any station in Belgium or in your country: http://track.bpost.be/etr/light/showSearchPage.do

For the countries outside the European Union, the delivery is made only by FEDEX

FEDEX offers traceability of your shipment. At the time of the shipment, the number of your parcel will be provided. It will allow you to track your package online at FEDEX: https://www.fedex.com/fedextrack/?cntry_code=us&tab=1&tracknums=&clienttype=wtrk

All deliveries are made during business hours. Ensure that there is a presence in the delivery address that has been provided to us. If you are absent during the presentation of your package, you will receive a notice of passage communicating you the address of the nearest office where your package will be stored for 15 days at the post. Beyond the 15 days, your parcel will be sent back to ART'EMI sprl. A second delivery can be arranged for with the payment of the extra costs.

Shipping and returns are as follows:

>>> Its free for an order with a value equal or greater than 70€ to Belgium by mail 
>>> Free for orders with a value equal to or greater than 70€ to the Grand Duchy of Luxembourg by mail are 
>>> Are free for an order with a value equal or greater than 80€ to France by the post 
>>> Between 70€ and 150€ for an order to a country in the European Union by FEDEX, no return expected. 
>>> Between 80€ and 160€ for an order to a country outside the European Union by FEDEX, no return expected.

The Product delivery takes place only during the 5 working days (no delivery will be performed during the weekend). The users are informed that all orders registered on the site on Friday will be processed only on the following Monday.

Delivery takes place in:

* 2-3 working days for Belgium;

* +/-5 working days for the rest of Europe;

These deadlines are for your information only.

Art'emi sprl disclaims any liability for any delay, loss of products ordered, or strike due to postal services or transport. In these cases, the user must take the appropriate steps directly from the postal service or carrier.

To ensure their perfect condition and safety during transport, all products are carefully packed. The user must check the packaging and products at the time of delivery.

The immediate notice of any defect due to the transport will necessarily be drawn to the carrier or his agent immediately on the transport document, or at most within 3 days (including holidays) for delivery (date of postmark ). Copy of the statement must be addressed to ART'EMI sprl by registered letter with acknowledgment of receipt, and by email to "[email protected]” in the same timeframe.

Any issues concerning the delivered items (damaged items, missing items, broken item, defective item ...) must be notified within 3 days (including holidays) of delivery (date of postmark) and express any reservations, or claims on non-compliance, or default items by e-mail to "[email protected]" and by letter with acknowledgment of receipt to:

Art'emi sprl
367, Avenue Louise
1050 Brussels
Belgium

No claims will be accepted after this period.