Warranty
We know well that buying jewelry can cause cold sweats, especially when done remotely. And we know, little accidents happen. That’s why, to avoid this stressful moment, art'emi offers you this little guide on the warranty of your jewelry.
Before and after receiving your package
- Each product is carefully inspected before shipping. We ensure your package has no defects before handing it over to the delivery service. The buyer must perform a similar inspection upon receipt.
- Claims must be submitted in accordance with the return conditions.
Delivery and shipping within 24h / 48h
Warranty & repairs ... in case of problems...
- For every order, you benefit from a one-year warranty upon receipt of the proof of purchase. All our jewelry is handcrafted and of the highest quality. Thus, to prove our commitment, we pledge to repair your jewelry in case of hidden defects or faults. This warranty applies to all our products worldwide, no matter where you purchased them.
- If repair is needed, we have your jewelry examined to determine the source of the defect. If it is an error on our part, the insurance against hidden defects applies and we cover the repair as well as the return shipping of your jewelry.
- Moreover, if your art’emi jewelry is no longer under warranty, the repair of the jewelry will be at the customer's expense.
Return conditions
All our jewelry comes with a one-year warranty. Here are the conditions for returning an item:
- Jewelry warranties cover only manufacturing defects. Any damage resulting from misuse cannot be covered by the brand.
- The jewelry must be in perfect condition and must not have been worn
- It must be protected in its original packaging or in a suitable cardboard box (do not use a paper envelope). We invite you to specify your order number and explain the problem encountered with the jewelry.
Discover our jewelry
FAQ
Are personalized jewelry pieces exchangeable?
Personalized or custom-made jewelry generally cannot be returned or exchanged, in accordance with our sales conditions, due to their unique nature.
Is it necessary to make an appointment for a repair or renovation?
We recommend making an appointment to allow a personalized evaluation of your jewelry at the Art’emi workshop and to offer you the most suitable solution.
Do you provide a quote before intervention?
Yes. After an assessment at the Art’emi workshop, a detailed quote is offered before any manufacturing, repair, or renovation, to ensure transparency and peace of mind.
Are you looking for a jewelry store in Brussels to receive your package with complete peace of mind? Then you are in the right place, the Brussels jewelry store of Art'emi Fine Jewelry will take care of your packages.
