My account
How do I change my personal contact details (phone, email address, home)?
The site complies with the Belgian law of December 8, 1992, on the processing of personal data for all data processing and collection carried out in Belgium.
Under this law, every user has the right to access, delete, modify, or correct their data. This can be done by sending an email to info@artemi.be
The information collected at the time of the order is solely intended to facilitate your online shopping. The order and the acknowledgment of receipt sent are archived for five years from the delivery of the products. But, to prove our trust and good faith, your data is not made available to third parties. Art’emi is committed to keeping strictly confidential any information it may have. For more information, visit the privacy & security of your personal data page on our site.
How is the personal information I provided on the website used?
To carry out our top-secret missions and pursue our interests, we use your personal data for several reasons:
- To send you what you ordered (which is pretty convenient, right?)
- If we want to communicate with you about your order or other matters
- To respond to your comments and/or complaints you may have
- Thanks to your data, we can monitor, improve, and protect our products, content, services, and websites, both online and offline (clever fox).
- To prevent, investigate, report any fraud, false statements, security incidents, or crime, in accordance with applicable law
- We use the information you have provided for legal claims, compliance, regulations, and investigations if necessary (including disclosing this information in legal proceedings or disputes).
But when you give us your consent, we use your personal data to send you the newsletter and other promotional materials. This allows us to place cookies and use similar tracking technologies (as explained in the "Cookies" section) to personalize content and advertising for you. And finally, to invite you to participate in a market study (when consent is required).To learn more, visit the following page: Privacy & Security of your personal data.
I can't log into my account, what should I do?
If it is a forgotten password:
- When logging in, click on “forgot password,” enter your email address, and you will receive an email within minutes to activate a new password.
If it is another technical problem:
• Refresh the page
• Check your internet connection
• Wait a little bit
• Still not working? Contact us at the following address: contact@artemi.be
I haven’t received a confirmation email, is that normal?
No, it isn’t! If that’s the case, still check your spam folder in case it took a little detour. We always send you a confirmation email because we like you.
If necessary, contact contact@artemi.be, our little mice are here to help you.
How to subscribe to the Art'emi newsletter?
Enter your email address in the field provided at the bottom of the Art’emi homepage! You will then be regularly informed of our news and can benefit from personalized offers.
Products
Can I buy a pendant / a chain separately?
It is possible to purchase silver chains and medallions in addition to your jewelry.
Discover in the women’s, men’s, and children’s categories our selections of pendants and chains.
Feel free to contact us for more information.
From what age can one wear Art’emi jewelry?
Regarding precautions with children, regardless of the Art’emi jewelry or accessory, it is not suitable for children under 36 months, i.e., 3 years old. Baptism or birthday jewelry should be handled with particular care by parents. Art’emi disclaims all responsibility in case of an accident related to one of its jewelry pieces or accessories.
Are Art’emi jewelry pieces waterproof?
Art’emi jewelry is made from durable and quality materials. Some of them (such as bracelets with adjustable cords) are designed to be waterproof. However, over time and with wear and repeated "washing," Art’emi cannot guarantee anything. The brand does not recommend swimming with your jewelry if you want to keep it in good condition for as long as possible.
Art'emi especially draws your attention to seawater and sand. These do not mix well with our creations, and we do not recommend wearing them at the beach. Indeed, saltwater and sand grains could damage your jewelry or even scratch them.
The desired product is out of stock, what should I do?
Art’emi is a handcrafted jewelry brand, so it is possible that some products, victims of their success, may be out of stock. To find out if it is a temporary or permanent shortage, feel free to send us a short email with the product concerned so that we can best meet your expectations: info@artemi.be
What materials are used to make your jewelry?
Our jewelry is made with high-quality durable materials. The main ones used are solid silver, gold plating, and vermeil. To learn more about all the materials used (origin and characteristics), visit our material guide.
My Art’emi jewelry is damaged, can I have it repaired?
If your art’emi product is damaged, you can return it to us for repair. However, return shipping costs will be your responsibility. Before sending us your product, please notify us by email (info@artemi.be) so that we can inform you of the repair costs.
However, if your jewelry is still under warranty and it is a defect on our part, validated by our experts, please let us know via this same email address or directly on our website. We will provide you with a complete and free repair service.
How long does the warranty last and does it work abroad?
Each art'emi piece of jewelry is covered by a one-year warranty upon receipt of proof of purchase. This warranty applies to all our products worldwide, no matter where you bought them. Additionally, in case of a defect or unusual problem, please inform us by email: info@artemi.be to discuss it together and see the steps to follow.
I would like to order a new cord/fabric to customize my bracelet, is that possible?
Perfect! Just send us an email at the following address: info@artemi.be, indicating which model it is and which element you would like to change/modify. Art’emi will then provide you with the price associated with this modification and the steps to follow.
How to take care of my jewelry in summer?
At the pool, chlorine will mainly oxidize your sterling silver jewelry. They will tend to darken or rust. At the beach, we tend to apply sunscreen while keeping our jewelry on. Unfortunately, sunscreens contain chemicals that can damage or tarnish your jewelry. But also think about the sand that could scratch your jewelry, so remember to take them off!
What size should I choose for my art'emi jewelry?
You have a little memory lapse and no longer know your finger size? Don’t panic, art’emi is here to help. It provides you with a small size guide (just for you) to know your ring size. It is valid for ladies, but also for gentlemen! It’s right here.
Customization
Is there a maximum number of characters for the engraving?
The customizable jewelry to engrave from art’emi can contain between 10 to 35 characters depending on the chosen model. The Brussels jeweler reminds you that you can not only engrave a message but also a drawing or a logo as you wish.
Is it possible to have a colored engraving?
At the risk of disappointing some, our engravings are not colored. Our medals are engraved with a diamond tip or laser directly into the material. Here, color cannot come into play.
I forgot to fill in the box dedicated to personalizing my jewelry, what should I do?
You just ordered an art’emi piece of jewelry, but being forgetful, you forgot to mention your engraving! That's unfortunate... But not a problem. Send us an email at contact@artemi.be, with your message, logo, or drawing, correctly indicating where to engrave it, as well as the typography to use.
Is it possible to engrave on a material other than our jewelry?
Yes, it is possible at Art'emi to engrave on all your jewelry or objects. However, it is necessary to contact us beforehand here.
Thus, a custom quote will be made depending on the material and the engraving.
Can we engrave in braille on your jewelry?
Yes, at Art'emi we can engrave in braille on your objects or jewelry, as long as you send us your model.
Is it possible to engrave a symbol?
Engraving symbols or drawings is possible in our workshop. We would simply need an example sent as a png file.
Here are our different fonts:
Can I add an additional engraving on my jewelry?
Yes, it is absolutely possible, you will just need to send a photo right here to see if there is room for an additional engraving.
Payment
What are the different possible payment methods?
You have several possible options:
• Or online → Credit card or via PAYPAL or via MOLLIE
• Either by simple bank transfer (IBAN Code: BE95 7330 2582 42 58 BIC Code: KREDBEBB )
For more information, visit the following page.
Is my payment on the site secure?
At art’emi, we pay very close attention to the security of your transactions. That’s why our payment methods, selected with love and care, are ALL secure. And don’t worry, the site does not keep your credit card number.
The cards accepted by the site are the following: Visa, Master Card/Eurocard, and American Express.
Are taxes included in the final price or will I have to pay an extra charge on the displayed price?
Good news for you, unless otherwise stated, the prices shown on our art’emi site include Belgian VAT. This is 21%. So, a quick recap to see if you understood correctly: the price you see on your screen is indeed the correct one – VAT is already included in the price.
Is it possible to pay 3 times without fees?
It is possible to pay in installments, thanks to the ALMA platform. Don’t hesitate to contact us if you want more information.
Contact
I can’t find the answer to my question. How do I contact Art’emi’s after-sales service?
Do you have another question and want to contact the brand or after-sales service? Don’t hesitate to send us an email at the following address: contact@artemi.be or contact us by phone at + 32 496 710 840 (9:30 AM to 5:00 PM). We will respond as soon as possible!
Gifts
Is it possible to have an Art’emi gift card?
This service is not yet available on our site, but we are working on it. It’s coming very soon! To not miss any of our news and be the first to know about new products, feel free to subscribe to our newsletter and follow us on social media!
Our Instagram: @artemi_fine_jewelry
Is it possible to have a gift package?
All Art’emi creations are carefully packaged in suitable boxes. Inside each box, you will find the jewelry harmoniously presented, along with its certificate of authenticity and warranty. You can therefore perfectly gift the jewelry in its original Art’emi box. You will make someone very happy!
Delivery & Returns
Where can I have my order shipped?
Our products can be delivered anywhere in the entire intergalactic world and for free! They are delivered by BPOST Belgium, which provides you with a tracking system for your shipment.
How long will it take for my order to arrive?
In Belgium:
Once your order is placed, it will be shipped 1 to 2 business days after receipt of your payment. Delivered within 2-3 business days.
In Europe:
Orders are shipped 1 to 2 business days after receipt of your payment. Usually delivered within 5-7 business days.
Outside the European Union:
Orders are shipped 1 to 2 business days after payment is received. Usually delivered within 7-10 business days. Orders shipped outside the European Union may be subject to taxes, duties, customs fees, and additional charges billed by the destination courier company. Payment must be made by the recipient and we cannot be held responsible for any fees once the package has been shipped from our jewelry workshop in Brussels.
There is also a “next day” delivery option available on the quote, no matter where in the world you want it delivered. Once shipped, a tracking code is provided so you can follow your order. A signature is required upon delivery, so be sure to be present that day!
For more information on this, please refer to this page.
I need to have my jewelry by a specific date, what should I do?
All our creations are shipped 1 to 2 days after payment is received. Additionally, there is a “next day” delivery option available on the quote if you wish to be delivered quickly. You can then track your package (see question below).
Is it possible to track my package in real time?
Of course! At the time of shipment, the reference number of your package will be provided to you. It will allow you to track your package online on the BPOST website.
Can I have all Art’emi items delivered to me for free?
All art’emi jewelry and creations are subject to the following policy:
• Belgium :
Home delivery: Free
• Europe :
Home delivery: 6.5 euro - 35 euro
• Rest of the world :
Via Bpost: delivery fees will be calculated based on your location at the time of order completion.
What are the possible delivery methods?
Now that you have the jewelry in mind, the only thing left is to know how it will arrive in your hands. There are different processes. Art’emi offers you two delivery options:
• Have your package delivered to the delivery address you will indicate to Bpost during the purchase process
• Come to pick up your jewelry directly at the company headquarters by appointment only (contact@artemi.be) :
Art’emi sprl
367, Avenue Louise
1050 Brussels
Belgium
Is there a withdrawal period after purchasing a piece of jewelry?
In accordance with Belgian law, any buyer established in Belgium has the right to notify the art’emi site that they withdraw from their purchase within seven working days from the day after the delivery date. The concerned buyer must include a copy of their order or invoice in the package. The site will proceed with the refund of the product price within 14 days.
This provision will apply to any buyer benefiting from identical protection in their country of residence.
Please note that products on special offer are neither returned nor exchanged.
Is it possible to return a personalized piece of jewelry?
Products that have been personalized or specifically inscribed at your request (notably those whose frame has been engraved or whose diamond(s) have been inscribed by laser or otherwise, apart from the certificate number) can no longer be refunded or exchanged once payment has been made.
Do not hesitate to inquire in advance and ask us all your questions beforehand to avoid such damaging situations (info@artemi.be)
How do I return a product purchased on your website?
Returns will only be accepted and will only result in a refund or exchange if our specialists confirm that the product is indeed identical to the one that was sent, without damage, modification, or any kind of intervention.
The product must be returned in its original packaging, complete (original certificate provided, packaging, case, instructions...), in perfect condition and accompanied by a copy of the original purchase invoice.
To note that products on special offer are neither returned nor exchanged.
If a buyer exercises the right set out in the article, and the latter meets the conditions mentioned above, the return shipping costs to the sender are at our expense. The return is made at the buyer’s risk and the product must not have been used by the buyer.
Here is the address dedicated to returns:
Art’emi sprl
367, Avenue Louise
1050 Brussels
Belgium
How do I exchange a product purchased on your website?
In case of an exchange, if the new order amount is higher than the order giving rise to the exchange, the user must include payment of the balance with the exchange request. Conversely, if the exchange amount is less than the order amount, the user will receive a refund of the overpayment under the same conditions as those mentioned above. Note that Products on special offer are neither returned nor exchanged.
Repair, cleaning & resizing service
Can I have any piece of jewelry cleaned?
At Art’emi we give a second life to all gold and silver jewelry. Whether it’s your rings, bracelets, necklaces, chains, ID bracelets, earrings, or brooches, we use professional techniques to restore their original shine.
Cleaning your jewelry involves:
- Polishing
- Rhodium plating
- Ultrasound cleaning
How long does it take to clean a piece of jewelry?
Cleaning your jewelry takes at least 48 hours but this varies depending on the complexity and the number of pieces to be treated.
What types of repairs do you offer?
To give new life to your damaged jewelry, we offer repair services including:
• replacement of precious stones
• soldering
• clasp replacement
• pearl restringing
• repair of curb chains, necklaces, or bracelets.
For more information, contact us by email: info@artemi.be
My chain is broken, can you repair it?
Of course. We repair your chains, earrings, necklaces, and rings. Whether it is jewelry from our collection or from another brand, we can offer you jewelry repair services.
For more details, contact us: info@artemi.be
Can you repair jewelry adorned with precious stones without damaging them?
Our jewelry expert is trained to handle precious stones with the greatest care to avoid any damage. Therefore, we are able to repair your jewelry without harming the stones.
What types of jewelry can you resize?
We adjust the size of rings, wedding bands, bracelets, and chains.
Is it possible to have my wedding band resized?
We offer resizing services for your rings. Whether it is your engagement ring or your wedding band, we can adjust it to your size.
We understand the sentimental value of your wedding band and treat each piece with the utmost care. We ensure that resizing maintains the aesthetics and symmetry of the band.
Please note that costs vary depending on the material and the complexity of the required work.
Do you repair all jewelry or only Art'emi jewelry?
We repair all types of jewelry, whether they are from our brand or other brands. Our goal is to preserve the beauty of your pieces, regardless of their maker.
My pearl necklace is broken, can you repair it?
Yes, we can repair your pearl necklace. We offer pearl restringing and clasp replacement services to restore your necklace to its original condition. We apply our expertise to ensure the durability and beauty of your jewelry.