FAQ - Questions and Answers

The site complies with the Belgian law of December 8, 1992, on the processing of personal data for all data processing and collection carried out in Belgium.

Under this law, each user has the right to access, delete, modify, or correct their data. This can be done by sending an email to

info@artemi.be

The information collected at the time of the order is solely intended to facilitate your online shopping. The order and the receipt sent are archived for five years from the delivery of the products. However, to prove our trust and good faith, your data is not made available to third parties. Art’emi is committed to keeping any information it may have strictly confidential. For more information, visit the privacy & security of your personal data page on our site.

To carry out our top-secret missions and pursue our interests, we use your personal data for several reasons:

• To send you what you ordered (pretty convenient, right?)
• If we want to communicate with you about your order or other matters
• To respond to your feedback and/or any complaints you may have
• Thanks to your data, we can monitor, improve, and protect our products, content, services, and websites, both online and offline (clever fox).
• To prevent, investigate, and report any fraud, misrepresentation, security incident, or crime, in accordance with applicable law
• We use the information you have provided for legal claims, compliance, regulations, and investigations, if necessary (including disclosing this information in legal proceedings or disputes).

But when you give us your consent, we use your personal data to send you the newsletter and other promotional materials. This allows us to place cookies and use similar tracking technologies (as explained in the "Cookies" section) to personalize content and advertising for you. And finally, to invite you to participate in a market research study (when consent is required). To learn more, visit the following page: Privacy & Security of your personal data.

If it’s a forgotten password: 

• When logging in, click on “forgot password,” enter your email address, and you will receive an email within minutes to activate a new password.

If it’s another technical problem: 

• Refresh the page

• Check your internet connection

• Wait a little bit

• Still not working? Contact us at the following address: contact@artemi.be

No, it isn’t! If that’s the case, still check your spam folder in case it took a little detour. We always send a confirmation email because we like you.

If necessary, contact contact@artemi.be, our little mice are here to help you.

Enter your email address in the field provided at the bottom of Art’emi’s homepage! You will then be regularly informed of our news and can benefit from personalized offers.

It is possible to purchase silver chains and medallions in addition to your jewelry.

Discover in the women’s, men’s, and children’s categories our selections of pendants and chains.

Feel free to contact us for more information.

Regarding precautions with children, regardless of the Art’emi jewelry or accessory, it is not suitable for children under 36 months, or 3 years old. Baptism or birthday jewelry should be handled with particular care by parents. Art’emi disclaims all responsibility in case of an accident related to one of its jewelry pieces or accessories.

Art’emi jewelry is made from durable, high-quality materials. Some of them (such as bracelets with adjustable cords) are designed to be waterproof. However, over time and with wear and repeated “washing,” Art’emi cannot guarantee their condition. The brand does not recommend swimming with your jewelry if you want to keep it in good condition for as long as possible.

Art'emi particularly draws your attention to seawater and sand. These do not mix well with our creations, and we do not recommend wearing them at the beach. Indeed, saltwater and sand grains could damage your jewelry or even scratch it.

Art’emi is an artisanal jewelry brand, so it is possible that some products, victims of their success, may be out of stock. To find out if it is a temporary or permanent shortage, feel free to send us a short email with the product concerned so we can best meet your expectations:

info@artemi.be

Our jewelry is made with high-quality, durable materials. The main ones used are solid silver, gold plating, and vermeil. To learn more about all the materials used (origin and characteristics), visit our materials guide. 

If your art’emi product is damaged, you can return it to us for repair. However, return shipping costs will be your responsibility. Before sending your product, please notify us by email (info@artemi.be) so that we can inform you of the repair costs.

However, if your jewelry is still under warranty and it is a defect on our part, confirmed by our experts, please let us know via this same email address or directly on our website. We will provide you with a full and free repair service. 

Each art'emi piece of jewelry is covered by a one-year warranty upon receipt of proof of purchase. This warranty applies to all our products worldwide, no matter where you bought them. Additionally, in case of a defect or unusual problem, please inform us by email:

info@artemi.be so we can discuss it together and see the next steps.

Perfect! Just send us an email at the following address: info

@artemi.be, by telling us which model it is and which element you would like to change/modify. Art’emi will then provide you with the price for this modification and the next steps.

At the pool, chlorine will mainly oxidize your sterling silver jewelry. They will tend to darken or rust. At the beach, people often apply sunscreen while wearing their jewelry. Unfortunately, sunscreens contain chemicals that can damage or tarnish your jewelry. Also, consider the sand that could scratch your jewelry, so remember to take them off!

You have a little memory lapse and no longer know your finger size? Don’t worry, art’emi is here to help. It provides you with a small size guide (just for you) to know your ring size. It is valid for ladies, but also for gentlemen! It’s right here.

The customizable jewelry to engrave from art’emi can contain between 10 to 35 characters depending on the chosen model. The Brussels jeweler reminds you that you can not only have a message engraved but also a drawing or logo as you wish.

At the risk of disappointing some, our engravings are not colored. Our medals are engraved with a diamond tip or laser directly into the material. Here, color cannot come into play. 

You just ordered an art’emi piece of jewelry, but being forgetful, you forgot to mention your engraving! That's unfortunate... But not a problem. Send us an email at contact@artemi.be, with your message, logo or drawing, correctly indicating where to engrave it, as well as the font to use.

Yes, it is possible at Art'emi to engrave on all your jewelry or objects. However, it is necessary to contact us beforehand here.

Thus, a custom quote will be made depending on the support and the engraving. 

Yes, at Art'emi it is possible for us to engrave in braille on your objects or jewelry, as long as you send us your model.

Engravings of symbols or drawings are possible in our workshop. We would simply need an example sent as a png file.

Yes, it is absolutely possible, you just need to send a photo right here to see if there is space for an additional engraving.

Here are our different fonts:

- Script 2L

- Script 1L

- Monodrome 2L

- Futura 3L

- Greek

- Hebrew

-  Arabic

You have several possible options:

• Or online → Credit card or via PAYPAL or via MOLLIE

• Either by simple bank transfer (IBAN Code: BE95 7330 2582 42 58 BIC Code: KREDBEBB)

For more information, please visit the following page.

At Art’emi, we pay very close attention to the security of your transactions. That’s why all our payment methods, carefully selected with love and care, are SECURE. And don’t worry, the site does not store your credit card number.

The cards accepted on the site are: Visa, MasterCard/Eurocard, and American Express. 

Good news for you: unless otherwise stated, the prices shown on our Art’emi site include Belgian VAT. This is 21%. So, a quick recap to make sure you understand: the price you see on your screen is the correct one – VAT is already included in the price. 

It is possible to pay in installments thanks to the ALMA platform. Don’t hesitate to contact us if you want more information. 

Do you have another question and want to contact the brand or after-sales service? Feel free to send us an email at: contact@artemi.be or contact us by phone at +32 496 710 840 (9:30 AM to 5:00 PM). We will respond as soon as possible!

This service is not yet available on our site, but we are working on it. It’s coming very soon! To not miss any updates and be the first to know about new arrivals, don’t hesitate to subscribe to our newsletter and follow us on social media!

Our Instagram: @artemi_fine_jewelry

All Art’emi creations are carefully packaged in suitable boxes. Inside each box, you will find the jewelry beautifully presented, along with its certificate of authenticity and warranty. You can therefore perfectly gift the jewelry in its original Art’emi box. You’re going to make someone very happy!

Our products can be delivered anywhere in the entire intergalactic world and it’s free! They are delivered by BPOST Belgium, which provides you with a tracking system for your shipment. 

In Belgium: 

Once your order is placed, it will be shipped 1 to 2 business days after receiving your payment. Delivered within 2-3 business days.

In Europe: 

Orders are shipped 1 to 2 business days after payment is received. Usually delivered within 5-7 business days.

Outside the European Union: 

Orders are shipped 1 to 2 business days after payment is received. Usually delivered within 7-10 business days. Orders shipped outside the European Union may be subject to taxes, duties, customs fees, and additional charges billed by the destination courier company. Payment must be made by the recipient, and we cannot be held responsible for any fees once the package has been shipped from our jewelry workshop in Brussels.

There is also a “next day” delivery option available on the quote, no matter where you want to be delivered worldwide. Once shipped, a tracking code is provided so you can follow your order. A signature is required upon delivery, so be sure to be present that day!

For more information on this, please refer to this page.

All our creations are shipped 1 to 2 days after payment is received. Additionally, a “next day” delivery option is available on the quote if you want to be delivered quickly. You can then track your package (see question below). 

Of course! At the time of shipment, your package reference will be provided. This will allow you to track your package online on the BPOST website.

All Art’emi jewelry and creations are subject to the following policy:

• Belgium: FREE delivery for purchases over €80

• Europe: FREE delivery for purchases over €150. Below this amount, delivery fees range from €6.50 to €35 depending on the destination.

• Rest of the world: Via Bpost: delivery fees will be calculated based on your location at the time of order completion.

Now that you have the jewelry in mind, the only thing left is to know how it will arrive in your hands. There are different processes. Art’emi offers you two delivery options:

• Have your package delivered to the delivery address you will provide to Bpost during the purchase process

• Pick up your jewelry directly at the company headquarters by appointment only ( contact@artemi.be) :

Art’emi Fine Jewelry
63 Rue Joseph Stallaert
1050 Ixelles
Belgium

In accordance with Belgian law, any buyer established in Belgium has the right to notify the art’emi site that they withdraw from their purchase within seven working days from the day after delivery. The buyer must include a copy of their order or invoice in the package. The site will refund the product price within 14 days.

This provision will apply to any buyer benefiting from identical protection in their country of residence.

Please note that products on special offer are neither returned nor exchanged.

Products that have been personalized or specifically inscribed at your request (notably if the setting has been engraved or if the diamond(s) have been laser inscribed or otherwise, apart from the certificate number) cannot be refunded or exchanged once payment has been made.

Do not hesitate to inquire in advance and ask us all your questions beforehand to avoid such damaging situations (info@artemi.be)

Returns will only be accepted and refunded or exchanged if our specialists confirm that the product matches the one sent, without damage, modification, or any intervention of any kind.

The product must be returned in its original packaging, complete (original certificate provided, packaging, case, instructions...), in perfect condition and accompanied by a copy of the original purchase invoice.

To Please note that products on special offer are neither returned nor exchanged.

If a buyer exercises the right mentioned in the article, and the conditions above are met, the return shipping costs to the sender are at our expense. The return is at the buyer’s risk, and the product must not have been used by the buyer.

Here is the address dedicated to returns:

Art’emi Fine Jewelry
63 Rue Joseph Stallaert
1050 Ixelles
Belgium

In case of an exchange, if the new order amount is higher than the original order amount, the user must include payment for the difference with the exchange request. Conversely, if the exchange amount is lower than the original order amount, the user will receive a refund of the overpayment under the same conditions mentioned above. Please note that products on special offer are neither returned nor exchanged.

At Art’emi, we give new life to all gold and silver jewelry. Whether your rings, bracelets, necklaces, chains, curb chains, earrings, or brooches, we use professional techniques to restore their original shine.

Jewelry cleaning involves:

• Polishing
• Rhodium plating
• Ultrasonic cleaning

Cleaning your jewelry takes at least 48 hours but varies depending on the complexity and number of pieces to be treated. 

To give new life to your damaged jewelry, we offer repair services including:

• replacement of precious stones

• soldering

• clasp replacement

• pearl restringing

• repair of curb chains, necklaces, or bracelets.

For more information, contact us by email: info@artemi.be

Of course. We repair your chains, earrings, necklaces, and rings. Whether it’s jewelry from our collection or from another brand, we can offer you repair services.

For more details, contact us: info@artemi.be

Our jewelry expert is trained to handle precious stones with great care to avoid any damage. We are therefore able to repair your jewelry without harming the stones. 

We adjust the size of rings, wedding bands, bracelets, and chains. 

We offer resizing services for your rings. Whether it’s your engagement ring or wedding band, we can adjust it to your size.

We understand the sentimental value of your wedding ring and handle each piece with the utmost care. We ensure that resizing maintains the ring’s aesthetics and symmetry.

Please note that costs vary depending on the material and the complexity of the required work. 

We repair all types of jewelry, whether from our brand or others. Our goal is to preserve the beauty of your pieces, regardless of their maker.

Yes, we can repair your pearl necklace. We offer pearl restringing and clasp replacement services to restore your necklace to its original condition. We apply our expertise to ensure the durability and beauty of your jewelry.