General Terms and Conditions of Sale

The Art'emi online store is an e-commerce website accessible via the Internet and open to all users of this network. It is published by the company Art'emi sprl, whose registered office is located at 367, Avenue Louise, 1050 Brussels (Belgium), registered in the VAT register under number BE-0872 096 514.

The Art'emi online store offers original creations (hereinafter referred to as the "Products") for sale to internet users browsing the site (hereinafter referred to as "Users"). For the purposes of this agreement, the User and the company Art'emi sprl will be collectively referred to as the "Parties" and individually as a "Party," and a User who has placed an order will be referred to as the "Buyer." The rights and obligations of the User necessarily apply to the Buyer.

For any further information, please do not hesitate to contact us:

• By phone: +32 475 500 510 (9:30 am to 5:00 pm)
• By email: info@artemi.be

Article 2: Purpose

These general terms and conditions of sale are intended to define the rights and obligations of the Parties arising from the sale of Products offered on the Site.

Article 3: Essential characteristics of the products offered

The essential characteristics of each Product are described on the corresponding pages of the Site's online catalog. Product images displayed on the Site are not contractual and do not constitute a guarantee by the Site.

Certificates: all diamonds we deliver to you are supplied with a diamond certificate issued by an independent gemological laboratory (such as the International Gemological Institute (IGI), Hoge Raad voor Diamant or "Diamond High Council" (HRD), the GIA (Gemological Institute of America)) which describes their own characteristics and includes a unique reference number.

The offer referred to in these general terms and conditions of sale, as well as the delivery of the Products, is offered to all countries of the world.

Article 4: Detailed mention of the property price

The prices of our Products are indicated in Euros and only payments in Euros are accepted.
Payment is due immediately upon ordering. It can be made in several ways:

• With your Visa, MasterCard/Eurocard, or American Express credit card, via PayPal or Stripe. In this case, the order will be processed after receiving authorization from PayPal or Stripe in accordance with the procedure described in Article 8.
• By phone with customer service: +32 475 500 510 (9:30 am to 5:00 pm).
• By email to info@artemi.be.
• By mail: art'emi sprl - 367, Avenue Louise – 1050 Brussels - Belgium.
• By manual transfer to our account

KBC Bank Roodebeek
128 Roodebeek Road
1200 Brussels

IBAN code: BE95 7330 2582 42 58 - BIC code: KREDBEBB

In this case, the ordered product will only be delivered after payment has been received. Therefore, it is advisable to make the payment as soon as possible through your bank.

An invoice will be issued by the Site. The Buyer must specify the address to which the invoice should be sent.

Art'emi reserves the right to modify its prices at any time and without prior notice. Products already ordered will continue to be billed based on the prices in effect at the time the order was placed.
A flash sale is a commercial operation whose purpose is to offer the public a price reduction on products put on sale only between an opening date and a closing date.

The sale is declared closed when it has reached its expiry date.
The customer will no longer be able to order the product at the price indicated at the time of the flash sale, once it has ended.

Contract amendment:

• can be reviewed
• can be modified

In any case, the sale is declared closed when the quantity of available products is exhausted.

Article 5: VAT payment procedures

HT = Excluding Taxes; TTC = Including All Taxes.
Unless otherwise stated, the prices shown on the Site include Belgian VAT.

Shipping to Belgium:
For individuals and companies: the sale price includes VAT, specifically the Belgian VAT of 21%.

Shipping to another member country of the European Community:
Private individual: the sale price includes VAT, specifically the Belgian VAT of 21%.
Company: the sale is excluding VAT (subject to providing us with a valid intra-community VAT number).

Shipping to other countries:
For individuals and companies: the sale is exclusive of VAT. However, you will be responsible for declaring this import in order to comply with the tax regulations of your country of establishment.

Article 6: Shipping Costs

We ship worldwide. Shipping costs are the responsibility of the Buyer and are added to the price of the product ordered.

Products are shipped via standard postal services or by carrier. Art'emi accepts no liability for excessive delivery delays caused by postal services or carriers, nor for lost or damaged Products or delays due to strikes. The user assumes all risks associated with shipping and must file any necessary claims with the postal service or carrier.

Delivery charges are automatically calculated as soon as you create your shopping cart and appear in the final amount when you complete your order.
Once we have processed your order and shipped the package, we will send you the corresponding tracking number for your package.

All customs fees incurred are the responsibility of the customer.

In the event of loss or damage to the product during transport, the customer must inform the carrier as soon as possible.

In case of an unusual delay, you will receive an email.

Article 7: Online Contract Conclusion

The user states:

• You must be at least 18 years old and have the legal capacity to place and fulfill any order, or hold parental authorization allowing you to place and fulfill any order and be able to provide proof of this authorization at any time upon our request.
• be a natural person acting within the framework of your personal needs (in the sense in particular that any order you place must correspond to the normal needs of an individual).

The User can view the various Products offered for sale on the Site. The User can browse freely through the different pages of the Site, without being obligated to place an order.

Art'emi will only acknowledge receipt of the order if the following steps are followed.

Step 1: You must enter all the requested data, namely:

• your first and last name
• your contact details (phone and email)
• your exact billing address (for security reasons, we require that the billing address be the one registered by the issuing institution of your bank card, in order to protect you from possible fraudulent use)
• your exact delivery address
• your payment method.

Step 2: To validate your order, you must:

• Review the data you have entered and correct any errors.
• Check the box confirming that you have read and unconditionally accept the general terms and conditions of sale.
• Click on "validate".

Step 3: After validating your order, you must confirm it again as a precaution. To do this, you must:

• Click on "confirmed".

At any time, you can:

• Get a summary of the selected products in the top right corner of your screen.
• Continue your selection of products by clicking on other items on the site.
• Complete your selection of Products and order these Products by clicking on shopping cart in the top right corner of the site.

The Site acknowledges receipt of the order as soon as possible in the form of an email summarizing the purchases which will be sent to the email address provided by the Buyer when confirming the order.

Art'emi is only bound by the order upon sending this acknowledgement of receipt. Art'emi reserves the right to refuse, without liability on its part, any order concerning a user, for justifiable reasons, particularly if there is any doubt or dispute relating to payment for a previous order.

When placing an order, the Buyer is informed of the Product's availability. If the order cannot be fulfilled, the Website will inform the Buyer as soon as possible. The Buyer may request to be notified by email when the missing Product becomes available.

Article 8: Online Payment

The Site has opted for payment by credit card via the secure payment system PayPal or Stripe, which encrypts all your information related to the use of the card during the online payment transaction via the Site.

The Site accepts the following cards: Visa, Mastercard/Eurocard, and American Express. During payment, the Buyer must provide their credit card number and expiration date. The Site cannot be held liable for the consequences of any use (fraudulent or otherwise) of the credit card by a third party, particularly in the event of message interception.

At the time of payment, the Buyer is redirected to the secure PayPal or Stripe website for the entire payment transaction. This mechanism ensures the confidentiality of payment data (including credit card numbers). Therefore, the Website never has access to the Buyer's credit card number: only the financial institution receives it in encrypted form.

Once the payment is accepted and confirmed by clicking "Proceed to checkout and payment," PayPal will verify and process the payment online. For payments made by Belgian residents, the Site will definitively acquire the funds upon expiry of the 14-day period stipulated in Article 9.

Article 9: Right of withdrawal

In accordance with Belgian law, any Buyer established in Belgium has the right to notify the Site that they are cancelling their purchase within fourteen working days from the day after delivery. The Buyer must include a copy of their Order or invoice in the package. The Site will refund the price of the Product within 30 days, without prejudice to the application of the terms of Article 10.

This provision will apply to any Buyer who benefits from identical protection in their country of residence.

If a Buyer exercises this right, the terms of Article 10 will apply.

Products on special offer are neither returnable nor exchangeable, with the exception of ring resizing.

Similarly, Products that have been personalized or specifically registered at your request can no longer be refunded or exchanged.

Article 10: Resumption Procedures

Returns as provided for in Article 9 above will only be accepted and will only give rise to a refund or exchange if our specialists confirm that the product is in conformity with the one that was sent, without damage, modification, or intervention of any kind.

The product must be returned in its original packaging, complete (original certificate provided, packaging, case, instructions, etc.), in perfect condition, and accompanied by a copy of the original purchase invoice. Therefore, any product returned incomplete, damaged, or soiled will not be accepted under any circumstances.

Our specialists confirm that the setting and the stone, or any other component of the product, are in accordance with the product that was sent to you, without damage, modification, or intervention of any kind.

Furthermore, products which have been the subject, at your request, of a personalized or specific inscription (in particular whose setting has been engraved or whose diamond(s) have been the subject of a laser inscription or otherwise, apart from the certificate number) can no longer be refunded or exchanged.

In the event of an exchange, if the new order is for a higher amount than the order being exchanged, the User must include payment for the difference with the exchange request. Conversely, if the exchange amount is less than the original order amount, the User will receive a refund of the overpayment under the same conditions as described above.

If a Buyer exercises the right outlined in Article 9, the return shipping costs to the sender are their responsibility. The return address is art'emi sprl – 367, Avenue Louise – 1050 Brussels – Belgium. The return is at the Buyer's own risk, and the Product must not have been used by the Buyer.

Article 11: Delivery of the goods

The Site will make every reasonable effort to deliver the Products as quickly as possible. Unless the Parties agree otherwise, delivery will take place no later than 30 days from the day after the Buyer submits their order.

The Products are delivered to the delivery address indicated by the Buyer during the ordering process.

The Buyer must inspect the package and the Product upon delivery. If, upon delivery, the Buyer notices any visible damage, they must note it immediately on the delivery slip before signing for receipt. In any case, in the event of visible or hidden damage, the Buyer must notify art'emi sprl – 367, Avenue Louise - 1050 Brussels - Belgium of their claim by email and registered mail within 15 days (including public holidays) from the delivery date (the postmark serving as proof). After this period, no claim will be accepted.

If, by some extraordinary circumstance, the Buyer should not receive their delivery within one month of placing their order, they are requested to inform the Seller at the following address: art'emi sprl – 367, Avenue Louise - 1050 Brussels - Belgium.

Article 12: Ownership - Risks

Ownership of the Product will only transfer to the Buyer upon full payment of the price, regardless of the delivery date. However, the risk of loss or damage to the Product will transfer to the Buyer upon delivery and acceptance of the Product. The date on the delivery slip will serve as proof of the delivery date.

Article 13: Warranty

The Site guarantees that the delivered Product conforms to the certificate that accompanies it.

Each Product is carefully inspected before transport. The Buyer must carry out a similar inspection upon receipt. Claims must be submitted in accordance with the provisions of Article 11.

The Site strives to describe and present the Products as accurately as possible. However, it is impossible to faithfully reproduce the actual color of the Products on screen, and color rendering depends on the computer equipment used by the customer; therefore, the Site cannot be held liable for color accuracy. The documents associated with the products are provided for informational purposes only and are not contractually binding. The Site does not accept any claims or offer any guarantees for dissatisfaction regarding color and descriptions.

The Site shall not be liable for any delay in the execution of an Order or for any failure to execute an Order if the delay or failure is due to a technical or other cause beyond its control. In such cases, the Site reserves the right to delay shipping and delivery to the extent reasonable and necessary, or simply to cancel any Order whatsoever.

No claims may be submitted and no warranties are given beyond the period stipulated in Article 11. The warranties referred to above are exhaustive and supersede all other warranties, whether express or implied.

Article 14 - Repair and maintenance

If a product is damaged and the warranty period has expired, you can return it to us. Return shipping costs will be your responsibility. Before sending us your product, please notify us by email (info@artemi.be) so we can provide you with a repair estimate.

We remind you that Art'emi uses precious and high-quality metals, stones, and leathers. These are treated according to traditional jewelry-making techniques. Therefore, it is recommended to take care of them and avoid contact with water. Sterling silver should be cleaned with a very soft, silver-specific cloth.

Article 15: Kimberley Process

All diamonds used in art'emi creations comply with the Kimberley Process.

The international community is concerned about the link between the illicit trade in rough diamonds and the financing of armed conflicts, particularly in Angola, Sierra Leone, and the Democratic Republic of Congo. Although "conflict diamonds" represent only a small portion of the international diamond trade, they have serious repercussions for the peace, security, and sustainable development of the affected countries.

To address the problems, the United Nations has established a process called the "Kimberley Process" aimed at guaranteeing diamond suppliers the origin of their stones and ensuring that they do not come from conflict or illegal sources.

Art'emi supports the Kimberley Process and pays particular attention to the selection of its suppliers and thus ensures their diamond supplies.

Article 16: Personal Data

The Site complies with the Belgian law of 8 December 1992 on the processing of personal data for all data processing and collection carried out in Belgium via the Site and included in the Site's files.

Under this law, each User has the right to access, delete, modify, or correct their data. Users can access, delete, modify, or correct their data by sending an email (info@artemi.be) or by writing to the Site at the address provided above.

The information collected at the time of ordering is solely for the purpose of better serving the User. The order and the order confirmation sent to the Buyer are archived for a period of five years from the delivery of the products ordered, but are not made available to third parties. The Site undertakes to keep strictly confidential all information it may have obtained in the performance of this agreement and not to disclose it to anyone, either during the performance of this agreement or after its termination.

Article 17: Intellectual Property

The Site and all its elements are protected by applicable intellectual property rights. They are the exclusive property of Art'emi. Use of this Site is strictly for personal use. Any reproduction or public communication of the texts, photographs, or other materials published on the Site is strictly prohibited without the express prior written authorization of Art'emi. Any hyperlink directly linking to this Site must be subject to Art'emi's express prior authorization.

Article 18: Evidence

Computerized records, stored in the Site's computer systems under reasonable security conditions, will be considered as proof of communication, orders and payments made between the Parties.

Order forms and invoices are archived on a reliable and durable medium that can be produced as evidence.

Article 19: Information regarding cookies

On this platform, we use cookies (small files containing your browsing data) primarily to make navigation easier. Please read our cookie policy to learn more about the cookies we use, their purposes, and other useful information.

Article 20: Acceptance of the general terms and conditions

These general terms and conditions apply to all offers, sales, purchases and other transactions of any kind between the Parties.

Consequently, by the very act of engaging and/or using Art'emi's services, placing an order, and/or entering into any contract, the User irrevocably acknowledges having received a copy of these terms and conditions and that they are binding upon them, and accepts their application to the exclusion of all others. The User's own general or specific terms and conditions shall never apply, unless expressly agreed to in writing beforehand by Art'emi.

These terms and conditions of sale can be viewed on the purchase confirmation page. If the User wishes, they can download, print and save a copy.

These terms and conditions may change in the future. By continuing to use and visit the art'emi website, the User tacitly accepts any changes. It is the User's responsibility to regularly review the updated terms and conditions.

Art'emi invites the User to read and accept the terms and conditions by checking the box "I have read the terms and conditions of sale and I accept them without reservation" during the ordering process in order to proceed with their purchase. Failure to do so will prevent the User from paying for their purchases.

The fact that the User is not aware of art'emi's terms and conditions in their native language does not exempt them from their application. The terms and conditions are available in two languages ​​[French/English].
Users wishing to purchase from the Site declare that they have full legal capacity.

Severability of clauses:
The fact that any clause of the general terms and conditions of sale becomes null, unenforceable, void, illegal or inapplicable due to a law, regulation or as a result of a final decision of a competent court, shall not affect the validity, legality, applicability of the other stipulations of these general terms and conditions of sale and shall not exempt the customer from the performance of its contractual obligations.

Article 21: Applicable Law and Jurisdiction

These general terms and conditions of sale are governed by Belgian law. The Parties agree to submit any dispute relating to these general terms and conditions to the exclusive jurisdiction of the Courts of Brussels.

By checking the box, "I have read the terms and conditions of sale and I accept them without reservation," during the ordering process, you declare that you have read and understood all the provisions of the terms and conditions and acknowledge that you accept them.