Shipping & Returns

All about delivery

To begin with, for all deliveries of its jewelry, art'emi delivers FREE of charge, worldwide by BPOST Belgium, which provides you with a traceability system for your shipment. At the time of shipment, BPOST will provide you with the reference of your package. It will allow you to track your package online on the BPOST website: https://track.bpost.be/btr/web/#/home. In addition, it is possible to be delivered on Saturdays. All you have to do is notify it on the BPOST quote. Finally, note that a signature is required upon delivery.

You will find below the delivery information for your country of receipt:

In Belgium

  • FREE delivery
  • Orders shipped 1 to 2 business days after receipt of payment
  • Orders usually delivered within 2-3 business days
  • Next day delivery option available on the BPOST quote


In Europe

  • FREE delivery
  • Orders shipped 1 to 2 business days after receipt of payment
  • Orders usually delivered within 5-7 business days
  • Next day delivery option available on BPOST quote


Outside the European Union

  • FREE delivery
  • Orders shipped 1 to 2 business days after receipt of payment
  • Orders usually delivered within 7-10 business days
  • Next day delivery option available on BPOST quote
  • Orders shipped outside the EU may be subject to taxes, duties, customs and additional charges. Payment must be made at the buyer's expense.

These deadlines are provided for information purposes only. Art'emi Fine Jewelry sprl declines all responsibility for any delay, loss of ordered products or strike due to postal or transport services. In these cases, the user must take the necessary steps directly with the postal services or the carrier.

What to do in case of damaged parcels or defective orders?

If the package arrives damaged

If you immediately notice a transport-related defect, notify it immediately on the transport document, or at most within 3 days (including public holidays) of delivery (postmark as proof). Send a copy of the report to art'emisprl by registered letter with acknowledgment of receipt, and by email to "info@artemi.be" within the same time frame.

If the order is not in conformity or has an anomaly

Any problem concerning the items delivered (damaged items, missing items, broken items, defective items, etc.) must be notified within 3 days (including public holidays) of delivery (date as postmark). We will not accept any claims after this period. Please return the item and express any reservations or complaints regarding the non-conformity or defect of the item(s) by e-mail to "info@artemi.be" and by letter with acknowledgment of receipt to :

Art'emisprl
367, Avenue Louise
1050 Brussels
Belgium

Return Policy

Withdrawal periods

Any buyer residing in Belgium or in the European Union is entitled to cancel his purchase within 14 working days of delivery of the order. The buyer, therefore, has 14 days to return the product, to exchange it or to be refunded without penalty, except for the return costs. The buyer concerned must include a copy of his order or invoice in the package. Finally, the refund will be made within 30 days. However, this right of withdrawal does not apply to sales of personalized and engraved products.

How to return or exchange an art'emi creation?

Personalized creations: any personalized object at your request (frame, engraved diamond...), can no longer be refunded or exchanged once the payment has been made.

Creations under promotional offers: Products under special offers are also neither taken back nor exchanged, to avoid disappointment and dissatisfaction, do not hesitate to contact our customer service first (info@artemi.be).

We will only accept returns, exchanges, and refunds on the following condition: that our specialists certify that the product is in conformity with the one sent. The latter must not be subjected to any damage, modification or intervention.

The buyer must return the product in its original packaging (original certificate, packaging, case, instructions...), in perfect condition and accompanied by a copy of the original purchase invoice.

In addition, if a buyer exercises the right mentioned in the article, and if the latter includes all the conditions mentioned above, the return costs will be at our expense. However, the return is at the buyer's risk and the product must not have been used by the buyer.

Here is the address dedicated to returns:

art'emisprl
367, Avenue Louise
1050 Bruxelle

How are the exchanges of art'emi products going?

First of all, in case of an exchange, return your previous order to us following the instructions above. In addition, if the new order is more expensive than the order you wish to exchange, the buyer must include payment of the balance with the exchange request. Conversely, if the amount of the exchange is less than the amount of the initial order, the buyer will receive a refund of the overpayment.